83% of parts orders filled within 24 hours.
Out of XCMG's Edmonton warehouse, a few hours up the highway. Not an ocean away.
The part is small. The wait isn't.
You know how it goes. The machine is down, the part is a hundred bucks, and the answer on the phone is "ten days." So the crew waits, the job slips, and you start calling around to find it somewhere else.
With a brand you don't know yet, that's the first question: where do the parts even come from? Here's the straight answer.
Close by, and backed up.
XCMG's Edmonton warehouse.
83% of parts orders are filled within 24 hours, a few hours up the highway from Calgary and Lethbridge.
XCMG's Hamilton and Georgia warehouses.
When a part isn't in Edmonton, XCMG's warehouses in Hamilton, Ontario and Georgia back it up.
Our own shelf.
The common parts sit on our own shelf, so the everyday stuff is right here.
XCMG, Cummins and Kubota parts.
We carry parts for three lines:
XCMG.
For the machines we put to work for our clients.
Cummins.
The engines in a lot of heavy equipment, including several XCMG models.
Kubota.
The engines in a lot of compact equipment, including some XCMG mini excavators.
You don't need to have bought your machine from us. If you run one of these lines, we can help you find the part.
Parts from the people who fix machines every day.
Our shops in Calgary and Lethbridge fix heavy equipment every day, so we know which part you actually need and what else to check while it's apart. If the job is bigger than a part, our mobile repair covers Southern Alberta.
And if you run one of our machines, the Uptime Guarantee™* has you covered: a tech on your site within 24 hours of your call, and a loaner within 72 hours if repairs aren't complete.
Ordering a part is one call.
Call or email your nearest location.
Tell us what you're running.
Have the machine's make, model and serial number handy. A part number or a photo of the part helps too.
We track it down.
We find it, on our own shelf or through XCMG's warehouses, and let you know when it's coming.
Prefer to send it in writing? Use the contact form and put the machine and the part in the message.
Questions we get asked
Where do XCMG parts come from in Alberta?
XCMG's Edmonton warehouse, a few hours up the highway from Calgary and Lethbridge, where 83% of parts orders are filled within 24 hours. XCMG's warehouses in Hamilton, Ontario and Georgia back that up, and the common parts sit on our own shelf.
Can I buy parts if I did not buy the machine from you?
Yes. We carry XCMG, Cummins and Kubota parts lines, and you do not need to have bought the machine from us. Tell us what you are running and we will help you find the part.
What do you need from me to find a part?
The machine's make, model and serial number. A part number or a photo of the part helps too. Call or email your nearest shop, or put it in the contact form and we will come back to you.
Do you carry Cummins and Kubota parts?
Yes. Cummins engines are in a lot of heavy equipment, including several XCMG models, and Kubota engines are in a lot of compact equipment, including some XCMG mini excavators. We carry both lines.
Run the machine. Ask about the parts.
The best way to believe any of this is to see it. Book a free demo and ask your advisor anything you want about parts while you're at it.
*Uptime Guarantee™: a tech on site within 24 hours of your call, and a loaner within 72 hours if repairs aren't complete. Terms and conditions apply. Please ask your advisor.